Terms

The plain terms of
working with us.

Site terms, our text messaging program, and what we do and do not promise.

Last updated July 2026.

Using this site

This website belongs to The Neighborhood Crew, a California nonprofit public benefit corporation. You are welcome to use it to learn about us, request help, offer help, or make a gift. Please do not misuse it: no attempts to break it, scrape it, or submit false requests that take a spot from someone who needs it.

Requesting help

Submitting a request does not create an obligation for us to perform any work. We assess each request against our written eligibility criteria and our capacity, and we will tell you honestly whether we can help. Work is performed by volunteers and by independent partner contractors under their own licenses and insurance. We do not guarantee outcomes, and we are not a substitute for a licensed contractor you hire directly.

Text messaging terms

These terms govern the text messages we send.

  • What the program is. If you give us your mobile number and agree to be texted, The Neighborhood Crew may send you messages about your own request or your volunteer or partner activity: intake follow-up, scheduling, appointment confirmations, and related coordination.
  • How you opt in. By checking the consent box on a form on this site, by giving us your number and verbally agreeing during an intake call, or by texting us first.
  • Message frequency varies depending on your request and the work being scheduled.
  • Message and data rates may apply. Those are between you and your mobile carrier.
  • To stop: reply STOP to any message and we will stop texting you. Opting out will not affect your request; we will reach you by phone or email instead.
  • For help: reply HELP, or email us at hello@theneighborhoodcrew.org.
  • Carriers are not liable for delayed or undelivered messages.
  • We do not send marketing or promotional text messages, and we do not share your mobile information or your consent with third parties for marketing. See our privacy policy.

Volunteers and partners

Volunteering is subject to a separate written agreement and, where you would enter a neighbor's home, a background check. Volunteers must be 18 or older. Nothing here creates an employment relationship. Partner contractors work under their own licenses and insurance and are not our employees or agents.

Donations

Gifts are used to further our charitable purpose. We do not guarantee that any particular gift funds any particular project unless we have agreed to that in writing with you. Our federal 501(c)(3) application goes to the IRS in early August 2026, so contributions are not tax-deductible until they issue a determination letter. If exempt status is granted it applies retroactively to July 26, 2026, our incorporation date. The value of donated labor or services is not tax-deductible under IRS rules; materials donated at cost generally are. Talk to your own tax advisor.

No warranty; limitation of liability

This site and its content are provided as they are, without warranties of any kind. To the fullest extent permitted by California law, The Neighborhood Crew and its directors, officers, and volunteers are not liable for indirect or consequential damages arising from your use of this site. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the State of California, and any dispute will be handled in the courts of San Diego County.

Contact

The Neighborhood Crew, 3180 University Ave #210, San Diego, CA 92104. hello@theneighborhoodcrew.org